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	<title>BOSS logic &#187; Work</title>
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	<link>http://weblog.bosslogic.com</link>
	<description>adjective [ attrib. ] : outstanding, exceptionally good of its kind; &#34;do less, accomplish more. that&#039;s boss.&#34;</description>
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			<item>
		<title>Google dumps Windows</title>
		<link>http://weblog.bosslogic.com/2010/06/google-dumps-windows/</link>
		<comments>http://weblog.bosslogic.com/2010/06/google-dumps-windows/#comments</comments>
		<pubDate>Tue, 01 Jun 2010 20:10:00 +0000</pubDate>
		<dc:creator>zbeckman</dc:creator>
				<category><![CDATA[Tao of Mac]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[Work]]></category>

		<guid isPermaLink="false">http://weblog.bosslogic.com/?p=671</guid>
		<description><![CDATA[Snagged from the TUAW news feed:
We first heard rumors of this policy change a couple of months ago, but now it&#8217;s made the papers: the Financial Times is reporting that Google is phasing out the use of Windows internally, as employees are migrated to either Linux or Mac OS X on machine turnovers or new [...]]]></description>
			<content:encoded><![CDATA[<p>Snagged from the TUAW news feed:</p>
<blockquote><p>We first heard rumors of this policy change a couple of months ago, but now it&#8217;s made the papers: the <a href="http://www.ft.com/cms/s/2/d2f3f04e-6ccf-11df-91c8-00144feab49a.html" target="_blank">Financial Times is reporting that Google is phasing out the use of Windows internally</a>, as employees are migrated to either Linux or Mac OS X on machine turnovers or new hires. The policy change was precipitated in large part by the security breach attributed to Chinese hackers; Google&#8217;s IT leaders apparently feel that Microsoft&#8217;s OS represents too great a risk across the enterprise to leave it in place.</p></blockquote>
<p>Personally, I stay as technology-agnostic as I can, at least in the professional arena. If a Windows-based solution is the right choice for a company, that&#8217;s what I recommend &#8212; and, there are many situations (more than most) where it is the right choice. But, on a purely personal level, my inner child does a little jig of joy when it hears that someone else is getting fed up with poor software. Seeing Google add their voice to the <a href="http://tech.fortune.cnn.com/2008/07/04/axel-springers-10000-employees-switching-to-mac/" target="_blank">many</a> companies <a href="http://practical-tech.com/uncategorized/vista-adoption-going-no-where-it-considering-linux-and-mac-instead/" target="_blank">pushing-back against Vista</a> is a good thing.</p>
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		<slash:comments>0</slash:comments>
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		<title>New Hyrax site up and running</title>
		<link>http://weblog.bosslogic.com/2010/03/new-hyrax-site-up-and-running/</link>
		<comments>http://weblog.bosslogic.com/2010/03/new-hyrax-site-up-and-running/#comments</comments>
		<pubDate>Fri, 05 Mar 2010 16:17:24 +0000</pubDate>
		<dc:creator>zbeckman</dc:creator>
				<category><![CDATA[Work]]></category>

		<guid isPermaLink="false">http://weblog.bosslogic.com/?p=513</guid>
		<description><![CDATA[I finally managed to get the Hyrax International LLC web site up and running &#8212; it&#8217;s really amazing what you can do with WordPress and a few plugins. Not at all like &#8220;back in the day&#8221; when we hand-coded this stuff in Perl and HTML1.0.
I still need to look into the &#8220;right&#8221; e-commerce solution, but [...]]]></description>
			<content:encoded><![CDATA[<p>I finally managed to get the <a href="http://www.hyraxintl.com" target="_blank">Hyrax International LLC</a> web site up and running &#8212; it&#8217;s really amazing what you can do with WordPress and a few plugins. Not at all like &#8220;back in the day&#8221; when we hand-coded this stuff in Perl and HTML1.0.</p>
<p>I still need to look into the &#8220;right&#8221; e-commerce solution, but so far it appears <a href="http://www.instinct.co.nz/e-commerce/" target="_blank">Instinct&#8217;s WP e-Commerce</a> plugin is the winner. It&#8217;s a solid, mature platform and with a few of the add-ons you can build some really fantastic one-click or one-drag shopping experiences. <a href="http://icondock.com/" target="_blank">IconDock</a> has one of the best examples &#8212; not that I&#8217;m leaning toward that experience for Hyrax, but it is pretty slick.</p>
<p><a href="http://www.shopify.com" target="_blank">Shopify</a> is probably the runner up. It&#8217;s feature rich and has the added marketability of Pixar and C-net endorsement. It&#8217;s also got a rich feature set, but doesn&#8217;t have the robustness and sheer number of options and add-ons that Instinct&#8217;s product has. Both are widely used though, so it&#8217;s really a matter of doing the technical due diligence to figure out which one is the best fit.</p>
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			<wfw:commentRss>http://weblog.bosslogic.com/2010/03/new-hyrax-site-up-and-running/feed/</wfw:commentRss>
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		<title>Future shock</title>
		<link>http://weblog.bosslogic.com/2010/02/future-shock/</link>
		<comments>http://weblog.bosslogic.com/2010/02/future-shock/#comments</comments>
		<pubDate>Wed, 17 Feb 2010 19:59:26 +0000</pubDate>
		<dc:creator>zbeckman</dc:creator>
				<category><![CDATA[Tao of Mac]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[Work]]></category>

		<guid isPermaLink="false">http://weblog.bosslogic.com/2010/02/future-shock/</guid>
		<description><![CDATA[Ok, I&#8217;ll admit it &#8212; I think the iPad is going to be a huge success. Not because it has some whiz-bang feature or gizmo that makes it better than any of the competitors. No, I think it will succeed because it&#8217;s completely different. Apple is trying to solve a problem that&#8217;s been plaguing &#8220;the [...]]]></description>
			<content:encoded><![CDATA[<p>Ok, I&#8217;ll admit it &#8212; I think the <a href="http://www.apple.com/ipad/" target="_blank" title="iPad">iPad</a> is going to be a huge success. Not because it has some whiz-bang feature or gizmo that makes it better than any of the <a href="http://www.betanews.com/article/A-look-at-the-iPads-competition-by-operating-system/1264654333" target="_blank" title="competitors">competitors</a>. No, I think it will succeed because it&#8217;s completely different. Apple is trying to <a href="http://speirs.org/blog/2010/1/29/future-shock.html" target="_blank" title="Future Shock">solve a problem</a> that&#8217;s been plaguing &#8220;the people we have claimed to serve for 30 years whilst screwing them over in innumerable ways.&#8221; Despite all the <a href="http://www.myapplespace.com/forum/topics/ipad-whingers?xg_source=activity" target="_blank" title="Whinging">whinging</a> by the numerous critics, Speirs has hit it on the head. They aren&#8217;t griping over the iPad itself, their griping over the end of a tyranny.</p>
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		<title>Do it!</title>
		<link>http://weblog.bosslogic.com/2010/02/do-it/</link>
		<comments>http://weblog.bosslogic.com/2010/02/do-it/#comments</comments>
		<pubDate>Wed, 10 Feb 2010 23:11:52 +0000</pubDate>
		<dc:creator>zbeckman</dc:creator>
				<category><![CDATA[Rantings]]></category>
		<category><![CDATA[Work]]></category>

		<guid isPermaLink="false">http://weblog.bosslogic.com/2010/02/do-it/</guid>
		<description><![CDATA[Fill out the survey! It&#8217;s only 6 questions long! It&#8217;s worth it and you could win an iPod Shuffle! And seriously, it will be very valuable.
]]></description>
			<content:encoded><![CDATA[<p>Fill out the survey! It&#8217;s only 6 questions long! It&#8217;s worth it and you could win an <a href="http://bit.ly/ceJMxR" target="_blank" title="training survey">iPod Shuffle</a>! And seriously, it will be very valuable.</p>
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		<slash:comments>0</slash:comments>
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		<title>The real unemployment rate</title>
		<link>http://weblog.bosslogic.com/2010/01/the-real-unemployment-rate/</link>
		<comments>http://weblog.bosslogic.com/2010/01/the-real-unemployment-rate/#comments</comments>
		<pubDate>Thu, 14 Jan 2010 17:12:57 +0000</pubDate>
		<dc:creator>zbeckman</dc:creator>
				<category><![CDATA[Entropy]]></category>
		<category><![CDATA[Politics]]></category>
		<category><![CDATA[Rantings]]></category>
		<category><![CDATA[Things that Matter]]></category>
		<category><![CDATA[Work]]></category>

		<guid isPermaLink="false">http://weblog.bosslogic.com/2010/01/the-real-unemployment-rate/</guid>
		<description><![CDATA[The figure we most often hear is 10% unemployment. But that&#8217;s not the whole truth &#8212; it&#8217;s a politically spun figure that minimizes the real story. According to BBC America, we might actually be looking at unemployment closer to 17% if factoring in the &#8220;lost workforce,&#8221; or those people that have decided to drop out [...]]]></description>
			<content:encoded><![CDATA[<p>The figure we most often hear is 10% unemployment. But that&#8217;s not the whole truth &#8212; it&#8217;s a politically spun figure that minimizes the real story. According to BBC America, we might actually be looking at unemployment closer to 17% if factoring in the &#8220;lost workforce,&#8221; or those people that have decided to drop out of industry in favor of going back to school, retiring early or trying to find alternative means to supplement income. And, according to Time (January, 2010) some regions have unemployment rates as high as 30%.</p>
<p>Unemployment figures are largely calculated from claims against unemployment insurance, for example, when you file a claim with the EDD. But this is a narrow view, avoiding the overall &#8220;employment health&#8221; of the country. Even so, we must recognize that unemployment figures have been calculated in this way for a very long time. This means it is a sound relative measure &#8212; that is, since we are calculating it essentially the same way we did in years past, we can measure overall health as a comparison to other years. We know that 10% is horrible. The last time we saw unemployment this high was entering into the great depression, when it rose to <a href="http://www.infoplease.com/ipa/A0104719.html" target="_blank">23.6%</a> in 1933. So while it may not be <i>accurate</i>, it does give us a solid indication that our economy is in very, very bad shape.</p>
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		<slash:comments>3</slash:comments>
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		<title>You cannot not communicate</title>
		<link>http://weblog.bosslogic.com/2010/01/you-cannot-not-communicate/</link>
		<comments>http://weblog.bosslogic.com/2010/01/you-cannot-not-communicate/#comments</comments>
		<pubDate>Fri, 08 Jan 2010 06:44:07 +0000</pubDate>
		<dc:creator>zbeckman</dc:creator>
				<category><![CDATA[Things that Matter]]></category>
		<category><![CDATA[Work]]></category>

		<guid isPermaLink="false">http://weblog.bosslogic.com/2010/01/you-cannot-not-communicate/</guid>
		<description><![CDATA[“You cannot not communicate. Every behaviour is a kind of communication. Because behaviour does not have a counterpart (there is no anti-behaviour), it is not possible not to communicate.”—Paul Watzlawick’s First Axiom of Communication
This, according to 52 Weeks of UX. Stated another way, &#8220;This is the first rule of UX. Everything a designer does affects [...]]]></description>
			<content:encoded><![CDATA[<p><i>“You cannot not communicate. Every behaviour is a kind of communication. Because behaviour does not have a counterpart (there is no anti-behaviour), it is not possible not to communicate.”—Paul Watzlawick’s First Axiom of Communication</i></p>
<p>This, according to <a href="http://52weeksofux.com/" target="_blank" title="52 Weeks of UX">52 Weeks of UX</a>. Stated another way, &#8220;This is the first rule of UX. Everything a designer does affects the user experience,&#8221; a message that can&#8217;t be emphasized enough.</p>
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		<slash:comments>0</slash:comments>
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		<title>How a web site design goes straight hell</title>
		<link>http://weblog.bosslogic.com/2009/12/how-a-web-site-design-goes-straight-hell/</link>
		<comments>http://weblog.bosslogic.com/2009/12/how-a-web-site-design-goes-straight-hell/#comments</comments>
		<pubDate>Sat, 05 Dec 2009 20:28:33 +0000</pubDate>
		<dc:creator>zbeckman</dc:creator>
				<category><![CDATA[Entropy]]></category>
		<category><![CDATA[Work]]></category>

		<guid isPermaLink="false">http://weblog.bosslogic.com/2009/12/how-a-web-site-design-goes-straight-hell/</guid>
		<description><![CDATA[I love this little sequence by The Oatmeal. It&#8217;s unfortunately far too true to life. It does baffle me that so many clients will hire a product design firm (whether it be web sites, marketing materials or hardware) only to completely disregard their cumulative decades of experience in favor of &#8220;Miffles the dog.&#8221;
Anyhow, buy The [...]]]></description>
			<content:encoded><![CDATA[<p>I love this little <a href="http://theoatmeal.com/comics/design_hell" target="_blank">sequence by The Oatmeal</a>. It&#8217;s unfortunately far too true to life. It does baffle me that so many clients will hire a product design firm (whether it be web sites, marketing materials or hardware) only to completely disregard their cumulative decades of experience in favor of &#8220;Miffles the dog.&#8221;</p>
<p>Anyhow, buy The Oatmeal a cup of coffee. (Coffee gives me amazing powers too!)</p>
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			<wfw:commentRss>http://weblog.bosslogic.com/2009/12/how-a-web-site-design-goes-straight-hell/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<title>Outsourcing your offshore nearshoring? What?</title>
		<link>http://weblog.bosslogic.com/2009/11/outsourcing-your-offshore-nearshoring-what/</link>
		<comments>http://weblog.bosslogic.com/2009/11/outsourcing-your-offshore-nearshoring-what/#comments</comments>
		<pubDate>Wed, 18 Nov 2009 17:41:45 +0000</pubDate>
		<dc:creator>zbeckman</dc:creator>
				<category><![CDATA[Entropy]]></category>
		<category><![CDATA[Work]]></category>

		<guid isPermaLink="false">http://weblog.bosslogic.com/2009/11/outsourcing-your-offshore-nearshoring-what/</guid>
		<description><![CDATA[Can someone explain what this means? I found it in my email this morning: &#8220;You heard it, India is outsourcing outsourcing. So why should you consider nearshoring your outsourcing, instead of offshoring it?&#8221;
The article was about how India is now outsourcing to Mexico, apparently because India is becoming as expensive as the United States (or [...]]]></description>
			<content:encoded><![CDATA[<p>Can someone explain what this means? I found it in my email this morning: &#8220;You heard it, India is outsourcing outsourcing. So why should you consider nearshoring your outsourcing, instead of offshoring it?&#8221;</p>
<p>The article was about how India is now outsourcing to Mexico, apparently because India is becoming as expensive as the United States (or at least, approaching those rates). But seriously&#8230; Grammar, anyone?</p>
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			<wfw:commentRss>http://weblog.bosslogic.com/2009/11/outsourcing-your-offshore-nearshoring-what/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<title>Open source testing</title>
		<link>http://weblog.bosslogic.com/2009/01/open-source-testing/</link>
		<comments>http://weblog.bosslogic.com/2009/01/open-source-testing/#comments</comments>
		<pubDate>Tue, 20 Jan 2009 18:37:12 +0000</pubDate>
		<dc:creator>zbeckman</dc:creator>
				<category><![CDATA[Technology]]></category>
		<category><![CDATA[Things that Matter]]></category>
		<category><![CDATA[Work]]></category>

		<guid isPermaLink="false">http://weblog.bosslogic.com/?p=593</guid>
		<description><![CDATA[We use HP&#8217;s QuickTest Pro (formerly Mercury QTP) for much of our automated regression testing. Unfortunately, QTP is a pricey piece of software, with a cost in the vicinity of $7,500 per user license. While it is a state-of-the-art automation system, at this price tag it comes with quite a barrier to entry — at [...]]]></description>
			<content:encoded><![CDATA[<p>We use HP&#8217;s QuickTest Pro (formerly Mercury QTP) for much of our automated regression testing. Unfortunately, QTP is a pricey piece of software, with a cost in the vicinity of $7,500 per user license. While it is a state-of-the-art automation system, at this price tag it comes with quite a barrier to entry — at least, for any large-scale configuration.</p>
<p>Open source to the rescue, at least so it seems. <a href="http://thinkvitamin.com/features/webapps/easy-automated-web-application-testing-with-hudson-and-selenium/" target="_blank">This article</a> offers a look at how <a href="https://hudson.dev.java.net/" target="_blank">Hudson</a> and <a href="http://selenium.openqa.org/" target="_blank">Selenium</a> can provide a powerful and fully automated regression testing platform. In fact, working together these two systems provide more automation than QTP alone can hope to achieve.</p>
<p>There is a cost though: As is often the nature of open source projects, setup and configuration is more involved than QTP installation. While the latter is a Windows program that you can have up-and-running within minutes, a Hudson/Selenium platform will involve programming resources and a stronger technical know-how. Personally, I favor using both: QTP provides an excellent, traditional &#8220;point-and-click&#8221; regression testing platform, while Hudson/Selenium can augment that process dramatically with integrated, build-level regression testing.</p>
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		<title>Tell me thrice</title>
		<link>http://weblog.bosslogic.com/2008/11/tell-me-thrice/</link>
		<comments>http://weblog.bosslogic.com/2008/11/tell-me-thrice/#comments</comments>
		<pubDate>Sat, 15 Nov 2008 03:02:06 +0000</pubDate>
		<dc:creator>zbeckman</dc:creator>
				<category><![CDATA[Education]]></category>
		<category><![CDATA[Things that Matter]]></category>
		<category><![CDATA[Work]]></category>

		<guid isPermaLink="false">http://weblog.bosslogic.com/?p=535</guid>
		<description><![CDATA[In certain military contexts there&#8217;s the concept of &#8220;tell me three times,&#8221; a form of checksum that eliminates error by introducing redundancy. This is something I&#8217;ve been meaning to write a meaningful piece on for a while &#8212; and this diagram is at the root of it. It&#8217;s an integral part to any complete process&#8230; [...]]]></description>
			<content:encoded><![CDATA[<p>In certain military contexts there&#8217;s the concept of &#8220;tell me three times,&#8221; a form of checksum that eliminates error by introducing redundancy. This is something I&#8217;ve been meaning to write a meaningful piece on for a while &#8212; and this diagram is at the root of it. It&#8217;s an integral part to any complete process&#8230; it&#8217;s the &#8220;circle of life.&#8221; But I&#8217;m not going to write about it here, you&#8217;ll have to check <a title="Rational Scrum" href="http://www.rational-scrum.com" target="_self">rational-scrum</a> (just consider this a teaser&#8230; I&#8217;ll finish the article this weekend sometime).</p>
<p><img class="alignnone size-medium wp-image-536" title="Circle of life diagram" src="http://weblog.bosslogic.com/wp-content/uploads/2008/11/2008-11-14-at-15-50-11-300x159.jpg" alt="" width="300" height="159" /></p>
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		<slash:comments>0</slash:comments>
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		<title>iPhones in Iceland?</title>
		<link>http://weblog.bosslogic.com/2008/04/iphones-in-iceland/</link>
		<comments>http://weblog.bosslogic.com/2008/04/iphones-in-iceland/#comments</comments>
		<pubDate>Tue, 22 Apr 2008 22:45:23 +0000</pubDate>
		<dc:creator>zbeckman</dc:creator>
				<category><![CDATA[Tao of Mac]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[Travel]]></category>
		<category><![CDATA[Work]]></category>

		<guid isPermaLink="false">http://weblog.bosslogic.com/2008/04/iphones-in-iceland/</guid>
		<description><![CDATA[ How do I get an iPhone that works (natively, not using roaming) in Iceland? I&#8217;ve visited the Iceland Apple Store but the site is woefully out of date and offers no information about iPhones. And yet, there are a scattering of references across the &#8216;net that make passing reference to using iPhones in and [...]]]></description>
			<content:encoded><![CDATA[<p><span style="font-style: italic;"><span style="font-style: normal;"><img src="http://weblog.bosslogic.com/wp-content/uploads/2008/04/200804221543.jpg" width="200" height="217" alt="200804221543.jpg" /> </span>How</span> do I get an iPhone that works (natively, not using roaming) in Iceland? I&#8217;ve visited the <a href="http://www.apple.is">Iceland Apple Store</a> but the site is woefully out of date and offers no information about iPhones. And yet, there are a scattering of references across the &#8216;net that make passing reference to using iPhones in and around Reykjavik. There <span style="font-style: italic;">must</span> be a way&#8230; (although, I&#8217;m starting to suspect it involves a flight to Germany and a contract with T-Mobile or something like that). If you know something&#8230; cough it up!</p>
<p>Well, if I can&#8217;t get an iPhone while I&#8217;m there, maybe LG&#8217;s new <a href="http://www.lgmobilephones.com/phone.aspx?id=1018#">Vu</a> would be a good alternative. It certainly looks sexy&#8230;</p>
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		<title>Finding strategic learning funds</title>
		<link>http://weblog.bosslogic.com/2008/04/finding-strategic-learning-funds/</link>
		<comments>http://weblog.bosslogic.com/2008/04/finding-strategic-learning-funds/#comments</comments>
		<pubDate>Thu, 17 Apr 2008 16:57:50 +0000</pubDate>
		<dc:creator>zbeckman</dc:creator>
				<category><![CDATA[Education]]></category>
		<category><![CDATA[Things that Matter]]></category>
		<category><![CDATA[Work]]></category>

		<guid isPermaLink="false">http://weblog.bosslogic.com/2008/04/finding-strategic-learning-funds/</guid>
		<description><![CDATA[Training Industry Times recently published some rather disappointing statistics: Over 92% of surveyed business have experienced pressure to reduce their training budget in 2007. Worse, 56% reported that the pressure to reduce or altogether cut training costs were &#8220;significant.&#8221;
Is this attitude regarding education part-and-parcel of the declining attitude toward education in the United States? More [...]]]></description>
			<content:encoded><![CDATA[<p>Training Industry Times recently published some rather disappointing statistics: Over 92% of surveyed business have experienced pressure to reduce their training budget in 2007. Worse, 56% reported that the pressure to reduce or altogether cut training costs were &#8220;significant.&#8221;</p>
<p>Is this attitude regarding education part-and-parcel of the declining attitude toward education in the United States? More to the point, how will organizations continue to function if they curtail strategic learning initiatives? People don&#8217;t &#8220;just know&#8221; how to apply complicated concepts. They <span style="font-style: italic;">need</span> training, particularly in areas such as software quality assurance, safety &amp; reliability, validation &amp; verification, and the basics of leadership, mentoring, and working as a team (including formal process education). And I haven&#8217;t even touched on morale issues, upward mobility and challenging our employees to aspire to improve their career path.</p>
<p>The fact of the matter is, in today&#8217;s economy we should be pressing for <span style="font-style: italic;">more</span> education not less. This is called &#8220;recession proofing your organization.&#8221; Inevitable pressures to reduce staffing means fewer employees will need to do more, do it more effectively and take on new challenges they&#8217;ve never faced before. How about preparing them for it?</p>
<p>So, in an environment that doesn&#8217;t support training, how can organizations find educational funding?</p>
<p>Recognizing that training is not a wasted expense is probably number one. This needs to happen with management, but it doesn&#8217;t need to <span style="font-style: italic;">begin</span> there. Training programs that are relevant to your work and beneficial to your employer are clear wins. Document the benefit of offering greater cross-functional capability within your team, of improving your efficiency, and reducing mistakes. Put together a training plan that demonstrates how the organization will benefit before you take a training request to your manager.</p>
<p>Consolidating training is also a huge win in most cases. For example, if you send five people to training courses around the country you&#8217;ll likely spend <span style="font-style: italic;">at least</span> $15,000 (assuming the course costs $2,000 and then factoring in reasonable travel costs for each person). Consider bringing training on-site instead. Most programs that are available in public classes can also be delivered at your organization, and tailored to your specific needs. You get better, more relevant training and comparative costs are low. (An <a href="http://www.stitraining.com/onsite.php">on-site, four-day training program</a> with STI costs about $13,000 and becomes more cost-effective with more employees).</p>
<p>Use digital learning tools to reduce training costs as well. In particularly tight times, many web-based training programs exist. While not as effective as on-site, person-to-person training with an expert they can still provide a huge benefit to the student.</p>
<p>Focus on internal cost savings as well, and justify how the saved costs should at least in part be translated into better organization capability through training. For example, if you have more than one document repository (a problem many organizations suffer from) implement a single, consolidated document management system to improve efficiency and lower licensing costs.</p>
<p>One final idea that might find some traction: Audit your internal learning requirements and processes. Put together an analysis that demonstrates organization weaknesses and tie those weaknesses to actual issues the organization has experienced. Document the costs of handling those problems in retrospect and show how improved capability and efficiency would have avoided the problems—and will likely avoid future problems.</p>
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