It’s amazing how inept we, as a society, have become at customer service. We are deluged with it on all sides, whether it’s our Congressman not bothering to call us back or Sprint making blatantly stupid support and marketing decisions, as I experienced today when I wanted to upgrade my phone: [Me:] Hi, I’d like [...]
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Service Oriented Architecture (SOA) is going to be big. This really struck home a few month’s ago when I built the System Technology Institute web site. That may not be a surprise to you but it’s news to some — just last week I was asked my opinion on whether SOA was “real.” This project [...]
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For those of you thinking about setting up a Wiki web server, I recommend you take a look at PmWiki. Recently I needed to set up a couple of user-driven web sites, so Wiki software was the natural choice. After looking around a bit, I settled on PmWiki for a couple of reasons: 1) It’s [...]
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This is me. Martial artist, zen student, programmer, writer and author, technologist, father of two, photographer and a resident of Los Angeles (well, the outskirts of it).
I also publish Rational Scrum and am President & CEO of Hyrax International LLC, delivering comprehensive process improvements to its clientele. Specialities include audit and assessment of program areas such as project management, quality assurance, risk management and customer satisfaction as well as delivering focused initiatives to improve customer efficiency.
