It’s amazing how inept we, as a society, have become at customer service. We are deluged with it on all sides, whether it’s our Congressman not bothering to call us back or Sprint making blatantly stupid support and marketing decisions, as I experienced today when I wanted to upgrade my phone:
[Me:] Hi, I’d like to [...]
Service Oriented Architecture (SOA) is going to be big. This really struck home a few month’s ago when I built the System Technology Institute web site. That may not be a surprise to you but it’s news to some — just last week I was asked my opinion on whether SOA was “real.”
This project had [...]
For those of you thinking about setting up a Wiki web server, I recommend you take a look at PmWiki. Recently I needed to set up a couple of user-driven web sites, so Wiki software was the natural choice. After looking around a bit, I settled on PmWiki for a couple of reasons: 1) It’s [...]
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This is me. Martial artist, zen student, programmer, writer and author, technologist, father of two, gamer and a resident of Los Angeles (well, the outskirts of it).
I'm also Vice President of System Technology Institute, an avid Mac, Rational Unified Process and Python fan, and am working on a few book projects. You can learn more here.
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